Delete your data
Four different requests get called “delete my data”, and they do not have the same answer. This page separates current product behaviour from manually assessed requests. A technical restriction is not a legal reason to refuse deletion.
Last updated: October 2026.
Four requests, four answers
- Disconnect WhatsApp. Jithox stops receiving new messages from your business number. It does not erase the messages that already arrived.
- Close your Jithox account. The sign-in account goes and the workspace record is emptied.
- Delete one saved customer, or messages received over WhatsApp. A single record, on request.
- Erase quotes and invoices. The general delete action refuses governed records; ask for a manual assessment. That product restriction does not determine the answer to your legal request.
Disconnecting WhatsApp
There is no self-service disconnect button in the product today. Rather than imply one, here is what genuinely ends the connection.
- In your own Meta Business settings, remove Jithox's access to your WhatsApp Business account. That is the step that stops Meta delivering your messages to us, and it is yours to make — we cannot make it for you.
- Or ask us to remove it from our side. A person deletes the stored routing record for your number and the sealed connection details by hand, after which nothing of ours is reachable from that number.
- Either way, disconnecting does not delete the messages already received. If you want those gone too, say so — it is a separate act.
Closing your Jithox account
Ask through the contact page. A person carries it out: there is no automated deletion pipeline yet, and we would rather say that than quote a turnaround we cannot keep.
- Your sign-in account is removed at our sign-in provider.
- When that account disappears, Jithox marks its own record deleted: the e-mail address is overwritten with a placeholder that belongs to nobody, and the display name and picture are cleared.
- The current account-deletion code leaves the emptied record and its approval, receipt and usage references. This technical behaviour is not a retention period or a decision on your deletion request.
Customers, and messages received over WhatsApp
- A saved customer can be deleted outright — but only while no quote or invoice refers to them. With documents attached the deletion is refused on purpose, and archiving is offered instead: the customer leaves your working list while the documents keep their counterparty.
- Messages received over WhatsApp: your workspace holds the twenty most recent and nothing older, so an older message drops off by itself as new ones arrive. There is no button that erases a single received message, so ask and it is done by hand.
- The business details you enter once for your invoices — name, VAT number, address, IBAN — go with the workspace, or earlier if you ask.
- One thing the product refuses on its own: the general “erase this stored item” action cannot touch anything belonging to an invoice, a quote or a message thread. It answers that those are governed records rather than quietly deleting them.
Records that need manual assessment
Deletion requests are handled manually, per data category. Technical restrictions on self-service deletion do not determine your rights.
Where our privacy page does not state a retention period, we have no fixed period; whether a legal retention requirement applies has not yet been determined per category. A missing automatic purge is not a legal exception.
Where the DPA applies, Clause 10(d) governs deletion or return after termination; these technical notes do not change it.
- Quotes and invoices, with their approval and delivery trails: current product guards prevent generic deletion. Any applicable accounting obligation and period must be established per category, not inferred from that guard.
- Card payments run on Stripe's hosted checkout, so the payment record lives with Stripe under Stripe's own retention. We store no card data, so there is none here to delete.
- Approvals and receipts record who approved what, when, and what the provider confirmed. Current account closure does not purge these records; that is not a permanent exemption from deletion.
- There is no automatic purge of these account and accounting records in the examined closure path. Separate telemetry sweeps do not erase them or provider copies.
How to ask
Write through the contact page. A human reads every message, and a request in Dutch is as welcome as one in English.
- Name which of the four requests you mean. “Delete my data” can be any of them, and guessing wrong is worse than asking.
- A short description is enough. You do not need an account number or a reference.
- Never send passwords, API keys or card numbers. No request depends on them.
What this page is not
A plain-language description of what the product does today, kept in step with it — not legal advice, and not a data-processing agreement.